Turn a cancelled doctor slot into a fair, auditable backfill workflow.
Help hospital teams identify eligible patients, contact them in an approved order, hold a slot, and confirm a replacement appointment.
What the approved workflow needs to do.
A closed loop, not another callback list.
- 01
Open the capacity event
Confirm the provider, location, appointment type, slot duration, and earliest permitted contact time.
- 02
Build the candidate queue
Apply clinical and operational exclusions provided by the hospital; do not invent priority rules.
- 03
Offer and confirm
Present the slot, respect the hold window, confirm acceptance, and close all remaining offers when filled.
Boundaries are part of the product.
- Hospital-owned fairness and priority policy
- No autonomous clinical urgency ranking
- One authoritative slot state to prevent double booking
- Clear fallback when the system of record is unavailable
Define every numerator and denominator before launch.
What buyers usually need clarified.
Can the system contact every person at once?
Only if the hospital has designed a fair concurrent-offer model and can prevent duplicate acceptance. Sequential or small-batch outreach is often easier to govern.
Who decides patient priority?
The hospital does. Ethon executes the approved rule set and records why each candidate was included or excluded.
What happens if two patients accept?
The workflow needs an atomic confirmation step, a clear hold policy, and a human exception path before launch.
Give your front desk superpowers.
Book a 20-minute walkthrough with our clinical AI team. Bring your toughest workflow — we’ll show you Ethon handle it live.