Recover missed appointments before the slot, patient, and revenue are lost.
Ethon AI helps hospitals identify appointment risk, contact patients through approved channels, support rescheduling, and route exceptions to staff.
What the approved workflow needs to do.
A closed loop, not another callback list.
- 01
Select the queue
Apply department, appointment-type, lead-time, consent, and exclusion rules before outreach begins.
- 02
Contact and resolve
Confirm attendance, support an approved reschedule, record a cancellation, or route the case to a person.
- 03
Close the loop
Update the source system, release cancelled capacity, and record a defensible outcome for reporting.
Boundaries are part of the product.
- No diagnosis, medical advice, or autonomous clinical prioritization
- Minimum necessary patient information in each channel
- Hospital-defined contact windows, consent rules, and stop conditions
- Human escalation for urgent language, clinical questions, or low confidence
Define every numerator and denominator before launch.
What buyers usually need clarified.
What counts as an appointment recovery?
The hospital should define it before launch. A common definition is an appointment that was at risk and was subsequently confirmed, rescheduled, or replaced through the approved workflow.
Can Ethon choose any available slot?
No. Slot access and booking actions should be limited by the hospital scheduling policy, system permissions, and workflow scope.
Does this replace the front desk?
The goal is to give staff a cleaner exception queue. People remain responsible for cases outside the approved workflow and for hospital-specific judgment.
Give your front desk superpowers.
Book a 20-minute walkthrough with our clinical AI team. Bring your toughest workflow — we’ll show you Ethon handle it live.