Connect appointment and follow-up operations to a defensible recovery scorecard.
Connect patient access, unused appointment capacity, and incomplete follow-up to a defensible hospital recovery scorecard.
What the approved workflow needs to do.
A closed loop, not another callback list.
- 01
Baseline the leak
Measure the current queue volume, resolution path, refill rate, and finance-approved value definition.
- 02
Execute the recovery workflow
Contact eligible patients, support permitted actions, and record every outcome against the original opportunity.
- 03
Attribute conservatively
Separate contacted, booked, attended, and financially recognized outcomes in the pilot scorecard.
Boundaries are part of the product.
- No universal revenue-loss or ROI claims
- No conflation of booked appointments with completed visits
- Finance-approved definitions and attribution windows
- Clear exclusion of claims, denial, and collections capabilities unless separately implemented
Define every numerator and denominator before launch.
What buyers usually need clarified.
Is this revenue-cycle management software?
No. This page addresses operational patient-access and follow-up leakage. It does not claim denial management, coding, billing, or collections capabilities.
How should recovered revenue be calculated?
Finance should approve the method. Keep a clear chain from opportunity to booked appointment, completed visit, and recognized value.
Can Ethon guarantee ROI?
No. A pilot should establish the hospital baseline, test one workflow, and report outcomes using agreed definitions.
Give your front desk superpowers.
Book a 20-minute walkthrough with our clinical AI team. Bring your toughest workflow — we’ll show you Ethon handle it live.